Refund & Exchange Policy

We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully.

1. General Policy:

All sales are final.

We do not accept returns or exchanges due to hygienic reasons.

We do not offer refunds unless the product received is damaged or incorrect.

We are not responsible for tarnishing caused by exposure to water, perfumes, sweat, or any liquids.

Any damage occurring after delivery is not the responsibility of VITTAM

 

2. Eligibility for Returns/Exchange Returns or exchanges are only applicable if:

The product is damaged during transit, or

A wrong product has been delivered.

This is unlikely, but in case of human error, we have a resolution process in place.

3. Inspection & Reporting

Please inspect your order immediately upon delivery.

If the product received is damaged or incorrect, you must contact us within 24 hours of receiving it.

Email: 

Include the order ID and an unedited unboxing video that clearly shows:

Opening of the parcel from the beginning

The product inside

The damaged or incorrect product

⚠️ Return requests without a proper unboxing video will be denied.

4. Replacement Approval Process

Only after evaluation and approval will a return/exchange be initiated.

Once the returned item is received and reviewed, a replacement will be issued.

If approved, refunds (only for defect cases) are processed within 2–7 business days.

Once approved, the product must be shipped back within 48 hours in:

Unworn/unused condition

Original packaging

Our team will guide you through packaging and dispatch instructions for a smooth replacement process.

5. Replacement Policy

Once the returned item is received and reviewed, a replacement will be issued.

If the same product is unavailable, you may choose an alternative item from our store.

Store credit and monetary refunds are not provided.

 

6. Order Cancellation

We follow a strict no-cancellation policy.

Orders once placed cannot be cancelled.

 

7. Our Assurance

We ensure high-quality checks to minimize any chance of error. However, if an issue arises, we are committed to resolving it promptly and fairly.